When you have a problem, first, make an effort to resolve the issue straight along with your credit union

When you have a problem, first, make an effort to resolve the issue straight along with your credit union

Issue Process

This might include calling the credit union's customer care division, senior credit union administration, or perhaps the committee that is supervisory. You can contact NCUA’s Consumer Assistance Center for help by completing the NCUA Consumer Assistance Form (opens new window) (PDF version (opens new window) ) if you cannot resolve the issue with your credit union,. In the event your issue involves one or more issue or credit union, it is important to submit complaint that is separate for every problem or credit union. When the form(s) happens to be received, you can expect to get an acknowledgement and information that is additional the issue procedure from NCUA’s customer Assistance Center. Find out about the complaint process below.

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